No single sex parties or groups of young people under any circumstances with the exception of single parent families.
Any shortcomings or problems with the accommodation must be reported to the owners on arrival, or as soon as possible after a problem is noticed. Problems must be notified to the agents (Kingsway Holidays). The park owners eg. Haven or Park Resorts have no interest in private bookings. no claims for refunds or compensation will be considered after the holiday has ended or where we are not notified or given the opportunity to remedy any agreed defect. If club fees have been paid on your behalf they will not be refunded.
The party leader is responsible for the behaviour of all members of their group and shall ensure that no damage is caused to the caravan or chalet hired, or nuisance caused to other persons on the park. The park Manager has the right to evict persons causing a nuisance, no refund will be made in these circumstances.
No pets allowed in the accommodation without prior written agreement.
Normal takeover time 4pm and vacation by10am, failure to vacate on time may result in further charges.
In the event of a booking being cancelled by the hirer within 14 days of the date booked the hirer will be liable for a proportion of the cost minus the deposit which is forfeited in accordance with the following scale:- (28 – 14 days 50%, 14-7 days 75%, 7- 1 day 100%).
The hirer is to pay the balance in full in accordance with the chosen payment option.
Ticking Yes to the booking conditions on the online booking form is taken as a signature.
The accommodation must be left in good order and condition, any damage must be reported to the owner, the units are checked prior to each letting.
No refunds will be given where the accommodation pertains to that booked.
We reserve the right to re-let without notice if the balance is not received on time.
Force Majeure – The owners or agents shall not be liable for non – performance of any of its obligations under this agreement if such non – performance shall occur as a result of circumstances beyond their control which shall include ( but not be limited to ) withdrawal or unavailability of park facilities eg. clubs, swimming pools etc for any reason, industrial disputes, fire, flood, loss of or poor television signal reception, loss of power gas or water supply not under their direct control, riots, adverse weather conditions, civil disturbances, epidemics or health risks or such similar events, in the case of caravans the aforesaid includes the occurrence of ants which can be a common and unpredictable problem during hot weather.